What data we need
The personal data we collect from you includes:
- Questions, queries or feedback you send to us, including your email address if you contact us online
- Your name and postal address to enable us to contact you
- Information on how you use the site, using cookies and page tagging techniques
Why we may need it
We use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- The pages you visit on our site
- How long you spend on each page
- How you got to our site
- What you click on while you’re visiting our site
They do not show us your personal information (for example your name or address) so this information cannot be used to identify who you are
We also collect data in order to:
- Improve the site by monitoring how you use it
- Gather feedback to improve our services, for example our email alerts
- Respond to any feedback you send us, if you’ve asked us to
- Send email alerts to users who request them
- Allow you to access our service and make transactions
What we do with your data
We will not:
- Sell or rent your data to third parties
- Share your data with third parties for marketing purposes
We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.
How long we keep your data
We will only retain your personal data for as long as:
- It is needed for the purposes set out in this document
- The law requires us to
In general, this means that we will only hold your personal data for a minimum of 1 year and a maximum of 7 years.
Children’s privacy protection
Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.
Where your data is processed and stored
We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.
How we protect your data and keep it secure
We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data – for example, we protect your data using varying levels of encryption.
We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.
You have the right to request:
- Information about how your personal data is processed
- A copy of that personal data
- That anything inaccurate in your personal data is corrected immediately
You can also:
- Raise an objection about how your personal data is processed
- Request that your personal data is erased if there is no longer a justification for it
- Ask that the processing of your personal data is restricted in certain circumstances
If you have any of these requests, get in contact with us.
Links to other websites
Our site may contain link to other websites.
Following a link to another website
A cookie is a named value, a single piece of information, which we ask your web browser to hold for us. If you allow your browser to accept cookies, the name and value will be sent back to us whenever you visit a page. Cookies allow websites to respond to you as an individual. The website can tailor its operations to you.
We use the Google Analytics system to examine our websites traffic. Google will register some cookies with your browser. Google Analytics provides us with aggregated statistics of how our website is used. It is not possible for us to identify individuals from the data Google provides.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
What cookies can you get by using our site?
Our Hosting Company’s Cookie
Our systems are hosted on a group of computers to make them more reliable. They are a “load-balancing cluster” and the system uses a cookie as part of its operations, the cookie is called DYNSRV and will contain the name of the server that is working for you. This cookie is necessary for the operation of our website.
Google Analytics Cookies
At the time of writing Google set these cookies – __utma, __utmb, __utmc, __utmv, __utmx and __utmz. They are set just for our domain but Google sets them and the names may change. If you don’t delete them they will hang around for up to two years. If you are concerned, clear your cache or block them – your ability to buy from us will not be affected. These cookies are not necessary for the operations of our website.
Third party cookies seen while visiting us
In addition, we have noticed that if you use the Facebook “Like” buttons on our site you will get a multitude of cookies from Facebook. Unlike our cookies and Google Analytics these cookies will be set by “facebook.com” Furthermore, at the time of writing, Facebook seem to be adding a couple of cookies from “doubleclick.net” which is a Google owned advertising system. If you don’t want to link our products to Facebook then by all means block them. We wouldn’t blame you if you did. Third-party cookies seen while browsing our site are not necessary its operation.
Contact us or make a complaint
Contact us if you:
- Think that your personal data has been misused or mishandled
Country Barn Dog Grooming, Hardham Cottage, Stunts Green, Herstmonceux, East Sussex, BN27 4PP
Tel: 07551 367271